Privacy Policy

LoomNook (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit loomnook.com or make a purchase from our store.

By accessing our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary for order processing, customer service, security, and website functionality.

1.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Shipping & billing addresses
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment gateways; we do NOT store full card data)
  • Order history
  • Customer service communication

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed
  • Referring URLs
  • Cookies and tracking technologies (see section below)

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Maintain shopping cart & checkout
  • Improve site performance
  • Analyze traffic
  • Provide relevant advertising

You can manage cookie preferences via your browser settings at any time.

2. How We Use Your Information

We use collected information only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Fraud detection and prevention
  • Improving website functionality and performance
  • Personalizing your shopping experience
  • Complying with legal obligations
  • Marketing communications (only if you opt in)

We never sell, rent, or trade your personal information.

3. Legal Basis (for GDPR-Applicable Regions)

If you are located in the EU/EEA/UK, we process your information under these lawful bases:

  • Contractual necessity: To fulfill your orders.
  • Legitimate interest: To improve our website and prevent fraud.
  • Consent: For marketing emails or cookies where required.
  • Legal obligation: For tax, accounting, or regulatory requirements.

4. Sharing Your Information

We share your personal data only with trusted service providers necessary to operate our business:

  • Payment processors
  • Shipping carriers & logistics partners
  • Fraud detection tools
  • Customer service platforms
  • Marketing and analytics providers (e.g., Google Analytics)
  • Website hosting partners (Shopify)

All third-party partners are required to follow strict data protection standards.

We do not permit them to use your information for their own marketing.

5. International Data Transfers

Your information may be processed outside your home country (including the U.S. and Hong Kong).

We ensure that all data transfers comply with applicable data-protection laws and that appropriate safeguards are in place.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer service
  • Comply with legal or tax obligations
  • Resolve disputes
  • Improve our website functionality

You may request deletion anytime unless retention is required by law.

7. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw marketing consent
  • Restrict processing
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

📩 support@loomnook.com

8. Children’s Privacy

Our website is not intended for individuals under 16.

We do not knowingly collect data from children.

If we learn that information was collected from a minor, we will delete it promptly.

9. Security Measures

We use industry-standard security technologies to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Fraud prevention systems

However, no method of transmission is 100% secure. You share information at your own risk.

10. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for their privacy practices.

We recommend reviewing their policies before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in laws or business operations.

The latest version will always be posted on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📩 Email: support@loomnook.com

⏱ Response Time: 24–48 hours